Campaigns

Pre-Campaign Approval Form
Please fill out this form at least two days before you plan to begin your Spoke Campaign. Once you complete the form, a ticket will be created. We will info...
Wed, 22 Jul, 2020 at 10:58 AM
How to Avoid Carrier Violations
As of September 30th, the larger U.S. carrier industry is more strictly enforcing their policies and guidelines across the entire application-to-person (A2P...
Wed, 21 Oct, 2020 at 11:59 AM
How to add a Survey Question Response or Activist Code in the Script
When building out the interaction (script) in Spoke, and you want to tag a particular reply to a Survey Question response or an Activist Code, you can do so...
Thu, 30 Jul, 2020 at 10:16 AM
How to Load in Contacts From VAN
When creating a campaign, you can load in contacts from VAN by importing a saved list. Select the source of NGP VAN, and start typing in the name of the lis...
Thu, 30 Jul, 2020 at 10:31 AM
My VAN list is not showing up in Spoke
If you start typing out the name of your list in VAN and it is not showing up in Spoke:  Check that you are typing out the name exactly Go to VAN a...
Tue, 4 Aug, 2020 at 11:32 AM
How to build out Interactions (Script)
Spoke uses branched scripts which allows for a dynamic conversation. Think of it like a decision tree or a choose-your-own adventure. Different responses le...
Tue, 11 Aug, 2020 at 2:37 PM
Script Best Practices
Add "wrong number" as an optional response to your first question. Make sure to add the VAN Action Handler and map it to wrong number Avoid carr...
Wed, 19 Aug, 2020 at 11:26 AM
How to pull in previous contacts to your campaign
1. Go to message review and create a search of who you want to contact 2. Copy the url of the search 3. In your new campaign, select "past contacts&q...
Fri, 18 Sep, 2020 at 1:47 PM
How do I use tags in Spoke?
What are tags? In Spoke, admins can create tags and texters can apply tags to contacts within conversations. As of 9/22/2020, Tags do not integrate with...
Tue, 19 Jan, 2021 at 1:52 PM
How to use the Action Network integration
Upon request, NYCET can set up an Action Network integration with your spoke organization that syncs TAGS and EVENT RSVPs back to ActionNetwork when linked ...
Fri, 15 Jan, 2021 at 12:08 PM