In order to avoid your texts being marked as "spam" or violating our carrier policy, please follow the below best practices:


  • Do not include a link in your initial text
  • Stay away from robotic language like "If so, respond 'yes'" or "click here"
  • Keep texts casual


Examples of texts that should work:

  • "Great! You can fill out this short survey and we can work with you to get your rent reduced [insert link here]"
  • "Have you been impacted by Covid-19? We'd love to hear from you!"