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Knowledge base
General
FAQ
9
What do some of these terms mean? (RAE, VAP, NAM, etc!)
How do I request a Universe from NYCET?
How do I request a call with the NYCET Data Team
How do I use NYCET's freshdesk portal?
[State Voices Video Series]State Voices Data and Compliance Quiz/ Trainings
See all 9 articles
Voter Registration
6
How do I scan and send Voter Registration forms for processing?
Voter Registration FAQ
NY Voter Registration Forms
Voter Registration Activity Tracker [SAMPLE]
VR QC Process - Guidance for Registering Pardoned Parolees
See all 6 articles
Script Templates
12
2019 Public Advocate Sample Scripts
2018 General Election Script Templates
Using Hustle to do Early Voting GOTV
2019 General Election & Early Voting Script Guides
2020 Census & GOTV Joint Script
See all 12 articles
Get Out the Vote
7
How many volunteers should I recruit for my GOTV?
How to request a Get Out the Vote Digital Pledge Card?
[Webinar] Relational Voter Engagement
[Webinar] Vote By Mail
[Webinar] Paid Digital
See all 7 articles
Census 2020
Census Articles & Public Data
15
Census 2020 Articles, News, Maps (Links)
Every Child Counts 2020 Media (Attached)
Non-Profit Checklist for 2020 Census Activities
Preparing for the 2020 Census: How State Legislators Can Ensure That Every Person Counts
Implications of the 2018 Test of the Census for Latinos and the General Public
See all 15 articles
Census NYCET Resources
16
NYCET Census Community Training
NYCET Census Community Training [Spanish]
NYCET Census Map [Latinx]
NYCET Census Map [Black]
NYCET Census Map [AAPI]
See all 16 articles
VAN Guides
VAN 101
22
Official Guide to using VAN
VAN Training Guides
How do I request a Survey Question or Activist Code?
How to Cut Turf
Creating a Script
See all 22 articles
User Accounts
2
How do I reset my password?
How do I request a User Account?
Creating a List or Universe
15
How to Create & Save a List
Print a List
Model Guides for VAN Data
Removing and Adding People to a List
How to add ethnicities / races to your universes
See all 15 articles
MiniVAN
5
How to Use Minivan?
How do I see my miniVAN Canvass Results?
VAN Distributed Canvassing Tool
[Recorded Webinar] MiniVAN 101
How to canvass people not in your list using MiniVAN
My Campaign
7
Quick Look Up
Copy Person from My Voters to My Campaign
Adding a new person to My Campaign that isn't in My Voters
Schedule People to Events
Dealing with Duplicate Records
See all 7 articles
Data Entry
5
Data Entry Guide - Using Quick Mark
Data Entry Guide - Using Grid View
Date Entry Guide - Using Bar Code Scan
Data Entry Guide - How to do data entry when your list # has expired
[State Voices Video Series] Data Entry: what it is and different ways to do it
Virtual Phone Bank
7
How to set up & use Virtual Phone Bank
Features and Options in Virtual Phone Bank
Making Calls in Virtual Phone Bank
Using Open Virtual Phone Bank
Tips & Tricks for Virtual Phone Bank
See all 7 articles
Paid Phone Options: Predictive Dialer & Robocalls
10
Overview of PDialer, RoboCalls, and RoboSurveys
VAN Phone Services - Price List
Setting Up a Predictive Dialer Campaign
How to Make Calls with Predictive Dialer
Robocall Setup
See all 10 articles
Reporting
3
Canvass Summary
[Recorded Webinar] Reporting in VAN
Using VAN's Report Manager to track volunteer / canvasser activity
Other Tools Guides
ThruTalk Guides
3
ThruTalk Spanish Slides
[Recorded Webinar & Slides] How to Use ThruTalk
How Do I Get Set Up With ThruTalk?
Shadowchat SMS Guides
1
Shadowchat General Slides
Hustle SMS Guides
8
MOST IMPORTANT: Hustle Help Portal
Hustle Onboarding Guide
How do I add canvassers and goals in Hustle?
How do I create groups in Hustle?
How do I import a VAN list to a Hustle group?
See all 8 articles
Votebymail.io
2
How to get started with Votebymail.io
[Webinar Recording] Votebymail.io Training
Spoke
Campaigns
10
Pre-Campaign Approval Form
How to Avoid Carrier Violations
How to add a Survey Question Response or Activist Code in the Script
How to Load in Contacts From VAN
My VAN list is not showing up in Spoke
See all 10 articles
Organization Set Up
2
[Recorded Webinar] Spoke Training
How Can I Get Set Up With Spoke?
Maintenance
2
How to Unarchive a Campaign in Spoke
How do I view reports of my Spoke campaigns?
Dashboards & Maps
Dashboards
15
District Profiles
Program Dashboard
Survey Questions Dashboard
Contact History Dashboard
Activist Codes Dashboard
See all 15 articles
Visualization Maps
5
2016 Margin of Victory Maps
2019 Map of NYCET Partners and Regions
2019 Rising American Electorate Map
2020 NYC Primary Election Early Vote Sites Map
2020 General Election Absentee Ballot Dropoff Locations
External Resources, Articles, Media Toolkits
NY Voting Reforms
2
Early Voting Implementation Best Practices
Early Voting Let NY Vote Presentation
Open Data
4
New York State Open Data Tools
NYC Open Data Tools
Nationwide & Census Open Data Tools
List of Digital Tools for Organizing, reviewed by ACRONYM
Digital Security
Encryption
1
How to send encrypted files
Digital Divide
1
NYC Reports on Internet Access
Trainings
10
Internet Infrastructure Terms Handout
Risk Assessment Worksheet
Passwords
Securing Devices
Browser Tracking
See all 10 articles
Help Desk Software
by Freshdesk